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Instructions
The ESUPS team is available when users need assistance or want to share feedback.
There are multiple ways to contact the ESUPS team, but the primary way is through the Help menu.
The Help menu is available on the top right hand of every page across the STOCKHOLM platform.
How to get help
1 . Click on the question mark symbol (“?”) at the top right of any page.
2. The box will display any User Guides relevant to actions that you can perform on that specific page. As your first point of reference, read the information in the User Guide.
3. If the User Guide doesn’t help you resolve your issue, ask your question to the ESUPS team directly using the contact form.
4. Select “I would like some help” as the Type, as well as an appropriate Topic from the drop-down menu.
5. Type in the Subject and Details of your message. Please include as many details as possible. The Clear button will remove all information that you have added.
6. Select Submit. You will then receive a notification to confirm “Your question has been saved”.
How to provide feedback
The feedback of users is extremely important. In fact, many of the features you see on STOCKHOLM come from ideas shared by the users themselves. So we strongly encourage you to use the Help menu to share any ideas or improvements you would like to see.
1 . If you have a suggestion to improve your experience on the platform, you can again use the Help menu.
2. Select “I have a suggestion” as the Type, as well as an appropriate Topic from the drop-down menu.
3. Type in the Subject and Details of your message. Please include as many details as possible.
4. Select Submit. You will then receive a notification to confirm “Your question has been saved”.
Note that making a suggestion does not automatically mean it will be implemented. However, ESUPS will endeavor to consider all suggestions for future development.